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Novel Coronavirus (COVID-19) Information

Updated: October 19, 2020

Municipal Office Requirements for Reopening to the Public Policy

Policy Statement

This policy has been written to continue to safeguard the community against COVID-19 and ensure compliance, as may be applicable, with the Emergency Management and Civil Protection Act (EMCPA) Ontario Regulation 364/20 Rules for Areas in Stage 3 s.2(2) as instructed by the Hastings Prince Edward Public Health Unit’s Medical Officer of Health. The Township of Carlow/Mayo recognizes our role in reducing the spread of COVID-19 in our community.


The purpose of this policy is to ensure a safe reopening of the Township of Carlow/Mayo Municipal office to the public during the COVID 19 pandemic.


The safety expectations outlined in this policy follow health authority recommendations for the reduction of disease spread.  

Municipal Office Requirement Guidelines

The front door of the municipal office will be the only access to the building. All staff and public will enter and exit from this entrance.

Only one person permitted at the front counter in the municipal office at one time.

Customers will be screened upon entry consisting of the following:

  • Do you have new or worsening symptoms – cough, fever or chills, difficulty breathing, nasal congestion, chest tightness, muscle aches, fatigue, loss of smell or taste, digestive issues, sore throat, or headaches?
  • Have you travelled outside of Canada in the past 14 days?
  • Have you had close contact with a confirmed or probable case of COVID-19?

All staff will be required to fill out and sign a daily screening questionnaire and wear a non-medical mask or face covering when accessing public areas of the building and when meeting with customers.  If staff have an exemption specified by public health from wearing a non-medical mask or face covering, when meeting with customers, it must be in space with a physical barrier or they must be able to maintain appropriate physical distancing (6 feet).

Upon entry, customers will be required to wear a non-medical mask or face covering for the entire visit, go through our screening process and be asked to use the hand sanitizer. If customers have an exemption specified by public health from wearing a non-medical mask or face covering, when meeting with staff, it must be in space with a physical barrier or they must be able to maintain appropriate physical distancing (6 feet).

Staff will be required to wipe down and sanitize the public area space after each customer.

Remember to wash hands and sanitize regularly.

Washroom facility will not be open to the public at this time.

Communication to the public about our reopening policy will be communicated as much in advance as possible. Messaging will be delivered through posting of the policy at the front entrance area of the municipal office and on the township website.

Remembrance Day Service at the Carlow United Church has been cancelled.

The playground equipment at the Foster Lake Park and the Carlow and Mayo Community Centre grounds can be used and the washroom facilities can be used at your own risk as they are not sanitized as of July 20, 2020.

Canada Day Fireworks have been cancelled for this year.

Foster Lake Park is open as of June 12, 2020 excluding the use of the playground equipment and the washroom facilities are not sanitized therefore are closed for public use.

Please adhere to guidelines posted on site.  Thank you for your cooperation.

The Township of Carlow Mayo is monitoring the Novel Coronavirus (COVID-19) pandemic as declared by the World Health Organization (WHO).

The Council and staff of the Township of Carlow/Mayo continue to monitor the Novel Coronavirus (COVID-19) pandemic as issued by the World Health Organization (WHO) and the State of Emergency declared by the Province of Ontario.

We are working together to establish and implement community-based measures that will protect the general population in Carlow/Mayo and do our part to slow the spread of this virus.  We have an opportunity to support each other during this time of crisis.  The health and safety of the community is our top priority.

At 9:00 a.m. on March 30, 2020 Mayor Bonnie Adams declared a State of Emergency for the Township of Carlow/Mayo. This declaration implements the emergency plan of the municipality and will help protect the health, safety, well-being and property of residents. This declaration of a State of Emergency is effective immediately and will remain in effect until further notice.

The declaration of an emergency under s.4.(1) of the Emergency Management and Civil Protection Act provides the Township of Carlow/Mayo with all options available to protect the health and safety of individuals and families living in Carlow/Mayo. This declaration is in support of the declaration made by Hastings County on March 26, 2020 and also the Provincial declaration on March 17, 2020.

“With evidence of community spread of COVID-19, it has been determined an emergency exists that places our residents at risk. It is imperative to address this serious public health threat. The number of cases reported daily clearly illustrates the highly contagious nature of COVID-19 and emphasizes the importance of practicing physical distancing and self-isolation in order to control the community spread of the virus. COVID-19 is a threat to our municipality and we need everyone to take this virus very seriously. It is essential that we do our part to control the spread of COVID-19.” stated Mayor Adams.

As the COVID-19 situation continues to evolve, the Council and staff of the Township of Carlow/Mayo are continuing to take action to safeguard the health and well-being of its staff and community.  We would like to take this opportunity to address and update residents on the response in our area.

The Township of Carlow/Mayo has enacted measures to address the situation and we are communicating constantly with both our internal and external partners.  Our primary focus is and will remain the health and wellness of our staff and residents along with our continuity of operations.  We will continue to provide the essential services required and will make every effort to support and assist our community.

The following municipal buildings/facilities will remain closed for public entry until further notice in order to slow the community spread of the COVID-19 virus: 

  • Municipal Office
  • Public Works Garage
  • Carlow Community Centre (Building and Grounds)
  • Mayo Community Centre (Building and Grounds)
  • Carlow/Mayo Public Library

The Carlow and Mayo waste disposal sites will remain open however will have limited services.  We would greatly appreciate your assistance to recycle and place your recycling items in the proper bins.  Please watch for signs at sites for further instructions.

Municipal staff will continue to respond to calls, emails and to carry on the business of the Municipality to the best of their ability. Staff is available by calling the municipal office Monday to Thursday from 9:00 a.m. to 5:00 p.m. at (613) 332-1760.

The first tax installment deadline of March 31st, 2020 has been extended to April 30, 2020 and we continue to recommend the following payment options:

  • Use the mail slot at the front door of the Municipal Office (cheques only)
  • Online or Mobile Banking
  • Mail

The Building Department will continue to accept building permit applications submitted electronically, mailed in or using the mail slot at the front door of the municipal office. Payment options for the fees for permits can be made by mailing a cheque or using the mail slot or calling the municipal office to make payment by credit card.  Site inspections will continue however during this time the building department is unable to guarantee that normal processing and inspection timelines will be met. At the discretion of the Chief Building Official, he will not be entering occupied area of buildings under construction including personal dwellings and there will be no one on site during the inspection. Building permit enquiries and inspection requests can be directed to or 613-323-2409.  This temporary measure is required for health and safety of our residents and staff.

Free Wi-Fi - You may access free internet in the following parking lots by connecting to:

  • NRN Carlow Mayo Community Guest
  • Carlow Community Centre located at 1702 Fort Stewart Road
  • Mayo Community Centre located at 66 Mayo Lake Road

As the community centres and grounds are closed to the public please remain in your vehicles while using the internet.

It is important to stress that this situation will be brought under control, but only if we all heed by the instructions of our Public Health Authorities and various levels of Government.  Please stay home if possible, use physical distancing strategies by maintaining at least 2 meters or 6 feet distance from others and remain diligent to practice hygiene by washing hands often, sneezing and coughing into your sleeve and sickness etiquette in order to reduce the transmission of COVID-19 in our community.  It is the responsibility of each of us to do everything we can to keep ourselves, our families and our neighbours healthy.  Please contact Public Health with COVID-19 related concerns. 

During this difficult period, please look out for your neighbours and friends who are isolated and may be experiencing challenges obtaining food or medication or who may find that this situation is taking a toll on their mental health.  Please reach out by making a phone call or sending a message to neighbours, friends and family members.

Bancroft Community Transit Grocery Shopping and FREE Delivery Service for SENIORS in all of North Hastings.  Bancroft Community Transit, with the support from United Way Hastings and Prince Edward, will provide the service for seniors who are 55+, and have no other supports in place.

If you are a senior and wish to participate in this program please call Pauline at Bancroft Community Transit at 613-334-2385.  Call Pauline with your grocery order from 9 a.m. to 5 p.m. on Mondays and delivery to residents of Carlow/Mayo is on Wednesdays.  Please see poster below for additional information.

For our seasonal residents who have chosen to spend this time in our area we ask you to please self-isolate appropriately for 14 days.

Individuals who are concerned that they may have COVID-19 are advised to visit for more information.  If they have recently travelled or have been in close contact with an individual who has probable/confirmed case, individuals are asked to contact HPEPH at 613-966-5500 or Telehealth Ontario at 1-866-797-0000 for more information and guidance.

We encourage all members of the community to keep updated about COVID-19 please visit:

Thank you to our health care and social services providers who are doing everything they can to meet the needs of our residents.

We assure you the health and safety of our community is our top priority and will continue to implement community-based measures to reduce the spread of this virus.


North Hastings
Ontario Trillium Foundation